Ba993 Terms and Conditions — Complete User Guide

Ba993 is an international-standard online gaming and Sports Betting platform built specifically for users in Bangladesh. These Terms and Conditions ("Terms") apply to the ba993 website (ba993.app) and all associated mobile applications and services.

The ba993 Terms and Conditions are governed within the framework of Bangladeshi and international law. In the event of any dispute, the English version shall be considered the definitive text. A Bengali translation has been made available for the convenience of Bangladeshi users and has been prepared with the utmost accuracy.

These Terms may be updated from time to time. ba993 will notify registered users of any significant changes. We recommend checking this page regularly to stay informed.

The following requirements must be met to open an account with ba993:

• Applicants must be at least 18 years of age.
• The name, address, phone number, and date of birth provided at registration must be accurate and truthful.
• Each individual may only register one account. Any attempt to create multiple accounts will result in all accounts being cancelled.
• Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• It is the user's responsibility to keep their account password confidential. Passwords should not be shared with anyone.

For KYC (Know Your Customer) verification, ba993 may request a copy of your national ID, passport, or driving license at any time. Withdrawal requests will not be processed until verification is complete.

If you suspect any unauthorized access to your account, notify our support team immediately. ba993 will not be held liable for any such activity if it is not reported in a timely manner.

Please read the following rules carefully before placing any bets on ba993. These rules apply to all games and Sports Betting sections on the platform:

• Final Bet: Once a bet is confirmed, it cannot be cancelled or modified unless ba993 itself identifies it as invalid.
• Event Cancellation: If an event is cancelled, the stake for the relevant bet will be refunded; however, bets that have already been settled will not be affected.
• Technical Issues: ba993 is not liable for any missed bets resulting from server errors or internet connection disruptions.
• Odds Changes: Odds in live betting change in real time. The odds at the moment a bet is confirmed are final.
• Maximum Win Limit: A maximum win limit applies to each game and betting category. Any amount exceeding that limit will not be paid out.
• Right to Void Bets: ba993 reserves the right to investigate and void any bet where match-fixing or abnormal betting patterns are suspected.

Separate detailed rules for Live Casino, slots, and virtual sports are available in the ba993 game lobby and are considered part of these Terms & Conditions.

Ba993 supports Bangladesh's most popular mobile banking services. The terms for deposits and withdrawals are outlined below:

Deposit Terms:

• The minimum deposit amount is BDT 200 (two hundred taka).
• Deposits must be made from an account registered in your own name.
• Deposits made through third parties are strictly prohibited and will be voided.
• The account name on your bKash, Nagad, and Rocket accounts must match the name on your ba993 account.

Withdrawal Terms:

• The minimum withdrawal amount is BDT 500 (five hundred taka).
• KYC verification must be completed before making a withdrawal.
• Withdrawals are typically processed within 15–30 minutes, though delays may occur depending on your bank or mobile operator.
• Ba993 reserves the right to carry out additional verification for large withdrawal requests.
• The maximum daily withdrawal limit is set in accordance with ba993's current policy.

Ba993 regularly offers a variety of bonuses and promotional offers. By claiming any of these bonuses, you automatically agree to the following terms:

• Wagering Requirement: Each bonus has a specific wagering requirement (typically 10–30x the bonus amount). The bonus cannot be withdrawn until that wagering amount has been met.
• Bonus Expiry: Each bonus has a set expiry period. If the wagering requirement is not completed within that period, the bonus will be forfeited.
• One-time use only: The welcome bonus is available to each user one time only.
• Bonus Abuse: Creating multiple accounts for the purpose of bonus abuse, or engaging in any fraudulent practice, will result in cancellation of all bonuses and winnings, and permanent closure of the account.
• Right to Modify Bonuses: ba993 reserves the right to modify bonus terms or cancel any offer at any time.

Some games may have restrictions on bonus usage. Full terms for each bonus offer are listed on the respective offer page.

Ba993 believes online gaming should be a healthy form of entertainment. We care about the mental and financial well-being of all our users, and responsible gaming is our top priority.

The following features are available on the ba993 platform:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Betting Limits: Set a limit on how much you bet per session.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: You can permanently self-exclude from ba993 at any time.
• Reality Check: Review your gaming time and spending statistics at regular intervals.

If you feel that gaming is getting out of your control, please seek help immediately. For more information, visit our Responsible Gaming View the page.

All content on the ba993 website and app — including logos, designs, text, graphics, software, and other elements — is the exclusive intellectual property of ba993 and is protected under international copyright law.

• No content from ba993 may be copied, distributed, or used for commercial purposes without prior written permission.
• Unauthorized use of ba993 trademarks or logos will result in legal action.
• Users may view platform content for personal, non-commercial purposes only.

Ba993 maintains the highest technical standards in delivering its services; however, liability is limited in the following circumstances:

• Ba993 is not liable for any missed games or bets resulting from internet disconnection, power outages, or other external factors beyond its control.
• Ba993 is not directly liable for issues arising from third-party software or payment gateways.
• Users are solely responsible for the security of their account — ba993 is not liable for any loss resulting from a shared password.
• The ba993 platform may be temporarily unavailable at any time for scheduled or unscheduled maintenance.

Ba993 reserves the right to temporarily or permanently suspend an account under any of the following circumstances:

• In the event of a breach of these Terms and Conditions.
• Registration using incorrect or false information.
• In cases where multiple accounts are operated.
• Involvement in bonus abuse or any fraudulent activity.
• Cases involving money laundering or suspicious financial activity.
• As directed by a court or regulatory authority.

Upon account closure, any valid balance is generally refunded; however, balances may be forfeited in cases of fraud or rule violations. Users who wish to close their own account may contact the support team to do so.

Ba993 reserves the right to update these Terms and Conditions at any time. In the event of changes:

• Registered users will be notified in advance of any significant changes via email or through the platform.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you object to any changes in the terms, you may close your account.

The date of the most recent update will always be shown at the top of this page. We recommend checking this page regularly.

Any dispute between ba993 and a user will be resolved through the following steps:

1. Step 1: Contact ba993 customer support directly. Most issues are resolved at this stage.
2. Step 2: If your issue remains unresolved through support, you may submit a formal complaint. ba993 will provide a written response within 7 business days.
3. Step 3: If both parties cannot reach an agreement, the dispute will be resolved through neutral mediation.

In the event of any dispute, data stored on ba993's servers shall be considered the definitive record.

If you have any questions or comments about these Terms and Conditions, please contact the ba993 support team:

• Live Chat: Available 24/7 — click the chat button in the bottom-right corner of the platform.
• Email: [email protected]
• Response Time: Email inquiries are usually responded to within 1–3 business days.

When contacting us, please include your account ID and a description of the issue to help us resolve it as quickly as possible.